Cancellation and No-Show Policy

At Euphoric waterfall & spa, we are committed to providing exceptional service to our clients while ensuring fair compensation for our therapists.  To achieve this balance, we have established the following policy regarding last-minute cancellations and no-shows. Please note the charging of fees is subject to Front Desk Administration & Management’s discretion.

DEFINITIONS:

Last-Minute Cancellation: A cancellation made within 24 hours of the scheduled appointment time.

No-Show: A client who does not arrive for their scheduled appointment without prior notice or contact.

Late-Arrival: A client who arrives more than 10 minutes late for their scheduled appointment time. If you arrive more than 20 minutes late for your scheduled appointment time, your appointment may be forfeit. This ensures fairness to our therapists and other clients.

Regular Clients:  A client who has had at least one (1) massage or wellness class appointment at Euphoric waterfall & spa Therapy in the past.

POLICY DETAILS:

Last-Minute Cancellations

Fees for Last-Minute Cancellations: Clients who cancel their appointments within 24 hours of the scheduled time will be subject to a 50% of the service fee.

Rescheduling: We understand that unforeseen circumstances can arise.  Therefore, we will make every effort to reschedule the cancelled appointment to a more convenient time for the client, without incurring any charges.  If rescheduling isn’t possible, there still may be fees associated with the cancelled appointment.

Case-By-Case Waiver: Our primary goal is to provide exceptional care to our clients.  In cases where a last-minute cancellation is due to a genuine emergency or extenuating circumstances, we may waive the associated fees.  Please contact our clinic to discuss your situation with our staff.  Please note the charging of fees is subject to Front Desk administration & Management’s discretion.

No-Show

Fees for No-Shows: Clients who do not show up for their scheduled appointments without prior notice or contact will be subject to a fee.  The fee will be determined as follows:

First-time Clients: An automatic 50% of the original service fee will be charged to the valid credit card on file. Second no-shows will be subject to a 100% charge of the original service cost. No exceptions.

Regular clients: Depending on the circumstances, no-shows are subject to 50% or 100% of the service cost.

Late-Arrivals

Late arrivals may not receive the full session time allotted for the treatment service booked.

If you arrive more than 20 minutes after your scheduled appointment time (even with notice), you may forfeit this time and remaining time of appointment will only be allocated left, and a last-minute cancellation or no-show fee may apply.  This ensures fairness to our therapists and other clients.  Fees will be assessed based on the circumstances.

Full payment will be required for the original time booked.

Only the time massaged will be eligible for direct billing. The client is responsible for the remaining compensation for the booking time.

CLIENT RESPONSIBILITY

Clients are responsible for understanding and adhering to this comprehensive policy, including the requirement to have a credit card on file.

STAFF RESPONSIBILITY

Our staff are committed to implementing this policy with professionalism and empathy.  We will make every effort to assist clients in rescheduling their appointments, addressing concerns, and ensuring a smooth and enjoyable experience.

REVIEW AND RETENTION

We reserve the right to review and revise this policy as needed to maintain fairness and consistency in our service delivery.

At Euphoric waterfall & spa  Therapy, we highly value your patronage and are dedicated to providing you with the highest level of care.  We appreciate your understanding of our Last-Minute Cancellation / No-Show Policy, and Credit Card on File Policy, which helps us sustain our commitment to both clients and therapists.

If you have any questions or need to discuss a situation related to this policy, please do not hesitate to contact our clinic.  We are here to assist you and ensure your experience with us is exceptional.

Cancellation Policy

We understand that sometimes plans change unexpectedly. However, to ensure fair treatment to all our clients and maintain the quality of our services, we have implemented the following cancellation policy:

Cancellations made within 24 hours of the scheduled class will incur a cancellation fee of 50% of the class booking fee.
To cancel your booking, please contact us directly via phone or email.

Cancellations made more than 24 hours in advance will not be charged any fees.

Thank you for choosing Euphoric waterfall & spa for your wellness needs.

Sincerely,

Management