Ethics Policy

At Euphoric waterfall & spa Therapy, we are committed to providing our clients with high-quality massage therapy services in a professional and ethical manner. Our ethics policy serves as a guide for all staff members and clients to ensure that we maintain the highest standards of integrity, respect, and client-centered care.

1. Client Dignity and Respect:

We treat every client with dignity, respect, and courtesy, regardless of their background, age, gender, race, religion, sexual orientation, or physical condition.

We maintain strict confidentiality regarding our client’s personal information and treatment details unless legally required in writing to disclose.

2. Informed Consent:

Before any massage therapy session, we obtain informed consent from the client, explaining the nature of the treatment, its benefits, and any potential risks or side effects.

Clients have the right to ask questions, refuse treatment, or terminate a session at any time without fear of judgment or reprisal.

3. Competence and Professionalism:

Our therapists are fully qualified, licensed, and continually strive to improve their knowledge and skills through ongoing education and training.

We adhere to the highest standards of professional conduct, including maintaining personal hygiene, proper attire, and punctuality.

4. Boundaries and Personal Relationships:

We maintain professional boundaries with clients and do not engage in any form of romantic, sexual, or exploitative relationship with them.

We do not accept gifts or gratuities from clients that may compromise our professional judgment.

5. Client Safety and Comfort:

We ensure a safe and comfortable environment for our clients by maintaining clean and sanitary facilities and equipment.

We monitor the client’s comfort throughout the session and adjust techniques and pressure as necessary.

6. Fees and Billing Transparency:

We provide clear and accurate information about our fees, payment methods, and cancellation/no-show policies.

We charge fair and reasonable fees for our services and do not engage in overbilling or unnecessary treatments.

7. Reporting Ethical Concerns:

Staff members and clients are encouraged to report any ethical concerns or violations to clinic management without fear of retaliation.

We take all reported concerns seriously and will investigate and address them promptly and confidentially.

8. Compliance with Laws and Regulations:

We adhere to all applicable laws and regulations governing the practice of massage therapy, including licensing requirements and professional standards.

At Euphoric waterfall & spa Therapy, we are committed to upholding the highest ethical standards to ensure the well-being and satisfaction of our clients. We believe that adhering to these ethical principles is essential in building trust, maintaining our reputation, and providing outstanding massage therapy services.

This ethics policy is subject to periodic review and may be updated to reflect changes in laws, regulations, or best practices. All staff members and clients are expected to familiarize themselves with and adhere to this policy. Failure to comply with these ethical principles may result in disciplinary action, up to and including termination of employment.

We kindly request that all clients adhere to our established ethics policy. This policy is designed to ensure a safe and respectful environment for all individuals. In cases where a client’s behaviour is inconsistent with our ethics policy and poses a challenge to maintaining a professional and comfortable atmosphere, we may need to re-evaluate the suitability of continuing our therapeutic relationship.