Credit Card Policy

Valid Credit Card on File

Required Credit Card:  are implementing a policy that requires clients to have a valid credit card on file when booking appointments.  The credit card information will be securely stored and will be used for the following purposes:

To secure and confirm appointments.

To charge for last-minute cancellations, no-shows, late arrivals, or any incidentals or additional charges associated with services rendered, or direct billing.

New Client Policy: All first-time clients must provide a valid credit card on file at the time of booking, with no exceptions.

Couples Massage Bookings: For couple’s massage appointments, at least one party must have a valid credit card on file.  If a cancellation or no-show occurs, the cardholder will be responsible for covering any applicable fees for both parties.  By booking the couples massage, you agree to these terms.

Phone Booking of 75 Minutes or More: Any booking of 75 minutes or more made over the phone will require a valid credit card on file at the time of booking, with no exceptions.

Security and Privacy: Please rest assured that your credit card information will be securely stored, and our clinic adheres to strict privacy and security protocols to protect your sensitive data.

Please note, no credit card data is stored . When you enter credit card information into actual sensitive data is sent to and stored within our payment solution partner Stripe, who holds the highest security certification in the industry.

CLIENT RESPONSIBILITY

Clients are responsible for understanding and adhering to this comprehensive policy, including the requirement to have a valid credit card on file.

STAFF RESPONSIBILITY

Our staff are committed in implementing this policy with professionalism and empathy.  We will make every effort to assist clients in rescheduling their appointments, addressing concerns, and ensuring a smooth and enjoyable experience.

REVIEW AND RETENTION

We reserve the right to review and revise this policy as needed to maintain fairness and consistency in our service delivery.